Privacy Policy - How Virtu 360 Protects Your Data

At Virtu 360 ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website virtu360.com or engage with our services, including 3D virtual tours, augmented reality experiences, and orbital model productions.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

We may collect the following types of information:

Personal identification information: Name, email address, phone number, company name, and any other information you voluntarily provide through our contact form or service inquiries.
Project-related information: Details about your space, property, product, or brand that you share with us in the context of a project brief or consultation.
Technical data: IP address, browser type and version, time zone setting, operating system, and device information collected automatically when you visit our website.
Usage data: Pages visited, time spent on pages, links clicked, and referring URLs, collected via analytics tools.
Communication records: Emails, messages, and other correspondence between you and Virtu 360.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide the services you request.
To prepare, deliver, and refine 3D virtual tours, AR experiences, and orbital models.
To send project updates, invoices, and administrative communications.
To improve our website, services, and user experience.
To analyze usage trends and measure the effectiveness of our content.
To comply with applicable legal obligations.
To send occasional marketing communications about new services or promotions — only with your consent, and with an easy opt-out option at any time.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context:

Contract performance: When processing is necessary to fulfill a service agreement with you.
Legitimate interests: When processing is in our legitimate business interests and does not override your rights.
Consent: When you have explicitly given us permission (e.g., for marketing emails).
Legal obligation: When processing is required to comply with the law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service providers: Trusted third-party vendors who assist in operating our website or conducting our business (e.g., email platforms, analytics tools, cloud storage), bound by confidentiality obligations.
Legal requirements: If required by law, court order, or governmental authority.
Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
With your consent: For any other purpose with your explicit agreement.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

Essential cookies: Necessary for the website to function properly.
Analytics cookies: To understand how visitors interact with our site (e.g., Google Analytics).
Preference cookies: To remember your settings and preferences.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Project-related data is typically retained for the duration of the engagement plus a reasonable period thereafter for administrative and legal purposes. Contact form submissions are retained for up to 24 months unless a business relationship is established.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data ("right to be forgotten").
Right to restriction: Request that we limit the processing of your data.
Right to data portability: Request transfer of your data to another controller.
Right to object: Object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@virtu360.net. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of the website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: contact@virtu360.net
Phone: +212 6 8878 8881
Website: virtu360.com/contact

This document constitutes the entire privacy policy of Virtu 360 with respect to the collection and use of personal data on this website. For our Terms of Service, please visit this page.