Terms of Service

Please read these Terms of Service ("Terms") carefully before using the website virtu360.com or engaging any services provided by Virtu 360 ("Company", "we", "us", or "our"). By accessing our website or entering into a service agreement with us, you ("Client", "you") agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Services Provided

Virtu 360 provides professional creative and technical services including, but not limited to:

• 3D interior and exterior visualization and rendering
• Photorealistic virtual tours and interactive walkthroughs
• Augmented reality (AR) experiences
• Orbital 3D product models and mockups
• Real 360 — immersive virtual showroom experiences
• Architectural visualization for real estate and property marketing

The specific scope, deliverables, timelines, and pricing for each project are agreed upon in a separate written project proposal or service agreement between Virtu 360 and the Client.

2. Project Engagement & Proposals

All projects begin with a written proposal outlining the scope of work, deliverables, timeline, and pricing. A project is formally initiated only upon:

• Written acceptance of the proposal by the Client (email confirmation is acceptable), and
• Receipt of the agreed deposit or advance payment as specified in the proposal.

Virtu 360 reserves the right to decline any project request at its sole discretion without obligation to provide reasons.

3. Client Responsibilities

To enable Virtu 360 to deliver quality work on time, the Client agrees to:

• Provide all required source materials (floor plans, reference images, product specifications, brand assets, etc.) in a timely manner and in the agreed format.
• Designate a single point of contact authorized to provide approvals and feedback.
• Respond to feedback requests and revision approvals within the timeframe specified in the project timeline.
• Ensure that all materials provided to Virtu 360 are owned by the Client or that the Client has full rights to use them. The Client bears sole responsibility for any intellectual property infringement arising from materials they supply.

Delays caused by the Client's failure to provide materials or approvals on time may result in revised delivery timelines and may incur additional fees.

4. Payments & Invoicing

Unless otherwise agreed in writing:

• A non-refundable deposit of 50% of the total project value is due before work begins.
• The remaining balance is due upon delivery of final files, prior to file handover.
• For larger or ongoing projects, milestone-based payment schedules may be agreed upon in the project proposal.
• All invoices are payable within 7 calendar days of issue unless otherwise stated.
• Late payments may incur interest at a rate of 1.5% per month on the outstanding balance.
• Virtu 360 reserves the right to suspend work on any project where payment is overdue.

All prices are exclusive of applicable taxes (VAT, GST, etc.) unless explicitly stated otherwise. The Client is responsible for any applicable taxes in their jurisdiction.

5. Revisions & Change Requests

Each project proposal includes a defined number of revision rounds. Additional revisions beyond this scope will be billed at our standard hourly or day rate, communicated in advance.

A revision is defined as minor changes to an approved concept (e.g., color adjustments, text changes, minor layout modifications). Requests that substantially change the approved direction, scope, or deliverables constitute a new or expanded scope of work and will be quoted separately.

6. Intellectual Property & Ownership

Upon receipt of full payment, the Client receives a non-exclusive, perpetual license to use the final delivered assets for the purposes agreed in the project scope.

• Virtu 360 retains all intellectual property rights to preliminary concepts, working files, source files, 3D models, render passes, and project files unless a specific written agreement for full source file transfer is included and paid for separately.
• Virtu 360 reserves the right to display completed work in its portfolio, website, social media, and marketing materials, unless the Client requests confidentiality in writing prior to project commencement.
• The Client warrants that all materials, references, and assets provided to Virtu 360 do not infringe any third-party intellectual property rights.

7. Confidentiality

Virtu 360 agrees to keep confidential any proprietary or sensitive business information shared by the Client in the course of a project, and not to disclose such information to third parties without prior written consent. This obligation survives termination of the project or agreement.

Clients may request a Non-Disclosure Agreement (NDA) prior to sharing sensitive project details. We are happy to accommodate reasonable NDA requests.

8. Cancellation & Termination

By the Client: The Client may cancel a project at any time with written notice. The initial deposit is non-refundable. If cancellation occurs after additional work has been completed beyond the deposit stage, the Client will be invoiced for work completed up to the date of cancellation, pro-rated against the total project value.

By Virtu 360: We reserve the right to terminate a project if: the Client breaches these Terms; payment is significantly overdue; or the project conditions make it impossible or unreasonably difficult to continue. In such cases, work completed will be invoiced and the Client forfeits the right to receive incomplete deliverables.

9. Warranties & Representations

Virtu 360 represents that:

• Services will be performed with reasonable skill, care, and professional standards.
• We have the right to enter into agreements and perform the services described.
• Deliverables will substantially conform to the agreed specifications.

We do not warrant that deliverables will be error-free, or that any particular business outcome (such as increased sales) will result from the use of our services.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Virtu 360's total liability to the Client for any claim arising from or related to a project shall not exceed the total fees paid by the Client for that specific project.

In no event shall Virtu 360 be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless Virtu 360, its team members, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from: (a) the Client's use of our deliverables; (b) materials or content supplied by the Client; (c) the Client's breach of these Terms; or (d) the Client's violation of any applicable law or third-party rights.

12. Website Use

By accessing virtu360.com, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable regulations.
• Attempt to gain unauthorized access to any part of the website or its infrastructure.
• Reproduce, copy, or redistribute any content from this website without prior written permission from Virtu 360.
• Transmit any harmful, offensive, or disruptive content through the website's contact forms or other communication channels.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Morocco. Any dispute arising from or related to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the competent courts of Casablanca, Morocco.

14. Modifications to Terms

Virtu 360 reserves the right to update these Terms at any time. Changes will be effective upon posting to this page with an updated "Last updated" date. For ongoing projects, the Terms in effect at the time the project proposal was accepted shall govern that project unless both parties agree to updated Terms in writing.

15. Entire Agreement

These Terms, together with any project proposal, statement of work, or service agreement signed between the parties, constitute the entire agreement between you and Virtu 360 regarding the subject matter herein, and supersede all prior discussions, representations, or agreements.

16. Contact Us

If you have any questions about these Terms of Service, please reach out:

• Email: contact@virtu360.net
• Phone: +212 6 8878 8881
• Website: virtu360.com/contact